As part of our ongoing efforts in continuous improvement, we are always looking for feedback on how we can improve our services.
We value your feedback!
Please provide us with some feedback of your experience with FSG Australia. You are free to provide feedback anonymously; however, if you would like a response, please ensure you provide a method of contact (email or phone number) so we can respond accordingly. Thank you.
Anyone can express a grievance or make a complaint about any aspect of FSG Australia’s service provision. We will view this as providing valuable feedback about service quality and the effectiveness of programs and policies.
Grievances and complaints will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice.
What if I have a Complaint?
Act quickly; the longer it takes you to air a grievance or make a complaint, the less clear the facts become and the harder it might be for us to find a solution.
Make it clear; set out the order of events including dates, descriptions of the events, phone calls, letters or meetings, and let us know what actions you would like us to take.
Please try to ensure you voice your concerns to FSG Australia in the first instance and give us the opportunity to fix the problem.
You are encouraged to raise grievances or complaints informally by speaking with the coordinator or person concerned.
- you do not wish to speak with the coordinator or person concerned; or
- an informal resolution is not achieved; or
- the matter is of a serious nature
then a formal grievance and complaints procedure should be implemented.
For more information you can download our GEN Fact Sheet 6 Complaints or call 07 5564 0655 to speak to a staff member.