|
| |
  |
 |
 |
|
|
FSG Australia Resources
1. Complaints Click here to view FSGA Position Statements - Policies and Procedures
2. Advocacy
FSG Australia believes that all people with a disability have the same rights as other members of the community to raise grievances and make complaints. We recognise complaints as providing valuable feedback on service quality, and the effectiveness of programs and policies. Grievances and complaints will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice. More...
To review a copy of our 'Grievance & Complaints' policy, please contact the office on (07) 5564 0655. FSG Australia respects the right of each person with a decision-making disability to access an advocate and/or an advocacy service that protects their interests and rights, and assists the person to achieve personal goals and aspirations.
To review a copy of our 'Advocacy' policy, please contact the office on (07) 5564 0655. FSG Australia takes the organisation's obligations under the Privacy Act seriously, and would like to take all reasonable steps in order to comply with the Act and protect the privacy of the personal information that the organisation holds. This policy sets out how the organisation intends to do so.
To review a copy of our 'Privacy of Information' policy, please contact the office on (07) 5564 0655.
To view a copy of our Privacy Fact Sheet, click here.
If you require an interpreter, we recommend you contact the Translating and Interpreting Service on 13 14 50.
Emergency Accommodation Blair Athol (for people over the age of 18) - (07) 5536 2173 Gold Coast Project for Homeless Youth (12-18 years) - (07) 5591 3746 Salvation Army Still Waters (for women with/without children) - (07) 5591 3980 General Accommodation
Bannister House (medium term for young people) – (07) 5591 3492
Cotlew Manor (disability, mental illness, full board & lodging) – (07) 5597 2651 (Ashmore), (07) 5532 9491(Southport) Country Paradise (24+, need to be mobile - able to shower/dress self) - (07) 5596 0723 Department of Housing Queenland (public housing etc) - (07) 5583 2200 Ken Hancock Home (medium-long term for single homeless men - minimal supervision) - (07) 5531 6013 Lawson House (crisis refuge for young people) – (07) 5564 8360 OzCare House (mental illness, disability & low-care aged, men & women, independent, meals & linen provided) – (07) 55970211 Trinity Accommodation Support Service (packages only) - (07) 5532 4686 Aids/Equipment
Continence Aids Assistance Scheme (CAAS) – 1300 366 455
LifeTec (independent living aids) – 1300 885 886 Medical Aids Subsidy Scheme (MASS) - (07) 3250 8555 Technical Aid to the Disabled (Qld) - (07) 3216 1733 Telstra Equipment – 1800 068 424 Child Care
Act for Kids – Time for Tots Playgroup (child/mother is ‘at risk’) – (07) 5537 5040
Autism PlayConnect Playgroup – 0439 747 051 (Nerang) Child Care Access Hotline (child care options, Child Care Benefit info) – 1800 670 305 Early Years Centres – (07) 5578 1346 (Nerang) Gold Coast YMCA Inhome/Family Day Care - (07) 5596 3414 Gold Coast Inclusion Support Agency – (07) 5595 8999 Musgrave Hill – Early Childhood Developmental Unit – Family-based Playgroup - (07) 5532 7049 Playgroup Australia – 1800 171 882 Counselling (family/financial)/Food Aid/Parenting programs/Self-help & Social
Centacare G.C. – (07) 5527 7211
Food Aid (Southport) - (07) 5532 9527 Havafeed Community Relief (Mermaid Beach) - food parcels - (07) 5520 0772 Lifeline G.C. (Child & Youth Family Services) – (07) 5539 9922 Neighbourhood Centres (individual/family various activities/programs including financial planning/counselling) – (07) 5578 2457 (Nerang), (07) 5598 1505 (Palm Beach) Newlife Uniting Church & Community Centre – Robina – (07) 5578 9322 Oxenford & Coomera Community Youth Centre (Northern GC Communities for Children) – (07) 5529 8087 Varsity Lakes Community Resource Centre – (07) 5593 7006 Psychology/Therapy services
Bond University – Psychology Clinic – (07) 5595 2527
Child & Youth Mental Health Service (CYMHS)/Infant Mental Health – (07) 5586 1444 (Burleigh), (07) 5537 0622 (Southport) Family & Early Childhood Services (FECS) – Department of Communities – Disability Services - (07) 5531 8055 Functional Assessment & Behavioural Interventions Clinic (FABIC) – (07) 5530 5099 Griffith University – School of Applied Psychology (Parent-Child Interaction Therapy) – (07) 5552 9115 Resourcing/Referral
Centrelink - 131 021 (Financial Adviser), 136 150 (Parenting Payment)
Child and Youth Mental Health Service (intervention, counselling) - (07) 5537 0622/(07) 5576 0733 Commonwealth Carelink (information relating to aged care and disability services) - 1800 052 222 Community Child Health (Psychology service, Paediatric Speech Pathology Services) - (07) 5570 8500 Department of Child Safety (child protection, abuse, neglect) - (07) 5595 7100 Department of Communities (foster care, alternative placement, adolescent services, juvenile justice) - (07) 5595 7100 Developmental Assessment Team - DAT (under 5 year) – Qld. Health - (07) 5570 8553 Department of Communities – Disability Services - (07) 5531 8055 Disability Information Service (DIS) (information and referral relating to disability services, equipment and aids) - 1800 177 120 Education Qld – G.C. District Office – (07) 5562 4888 Family & Early Childhood Services (FECS) - DSQ - (07) 5531 8055 Home Health Link (helping to prevent hospital admittance or to assist with early discharge) – 1800 684 175 Services (for people with disability/mental illness and carer-specific support)
Arundel Park Riding for Disabled Inc – (07) 5594 0305
Bethany Care (respite children & adults) - (07) 5501 8070 Cerebral Palsy League - (07) 5532 2088 Commonwealth Carer Respite Centre - 1800 052 052 Crossroads (Newlife Uniting Church) – (07) 5553 9910
Endeavour Foundation – (07) 5531 4398 Epilepsy Association - 1300 366 162 Family Planning Qld – (07) 5531 2636 Gold Coast Advocacy – (07) 5564 0355 Gold Coast Recreation and Sport - (07) 5531 3312 Harmony Support Service (16 year or older who have a mental illness) - (07) 5591 8433 Horizon Foundation (COAST) - (07) 5531 1161 House With No Steps – (07) 5593 8340 Nerang Community Respite Care - (07) 5578 1668 Sailability – (07) 5539 6192 Shepherd Community Services (incorporating Holiday All Stars School Holiday Program) - (07) 5592 2247 Southern Cross Care - (07) 5591 3535 Southern Star Community Services - (07) 5535 3422 Yalburu Respite Centre (Department of Communities – Disability Services) - (07) 5531 8055 Young Carers Project – 1800 052 222 Home & Community Care (HACC)
Blue Care - (07) 55915016 (Southport/Surfers Paradise), (07) 55991949 (Lower South Coast)
Carers Qld – 1800 242 636 CHARM – 1300 668 936 Churches of Christ Care – (07) 5509 8504 Multicultural Communities Council – (07) 5527 8011 Nerang Community Respite Care - (07) 5578 1668 OzCare - (07) 5595 2333 Shepherd Community Services - (07) 5592 2247 Southern Cross Care - (07) 5591 3535 Spiritus - 1300 785 853 (central intake) St Vincent’s Garden Maintenance – (07) 5594 7890 Support Groups
Asperger's Syndrome Support Network (Brisbane) - (07) 3865 2911
Autism Queensland (Brisbane) - (07) 3273 0000 / 1800 657 077 Gold Coast ASD Support Group – (07) 5559 1747 Multicultural Communities Council Gold Coast Inc - (07) 5532 4300 Parent to Parent – 1800 777 723 Translating
SWITC (Support With Interpreting, Translating and Communication) - (07) 3892 8559 or visit www.switc.org.au.
Transport
Care and Concern (transport, visitation, emergency home help, child care) - (07) 5576 6318 (Burleigh), (07) 5532 3984 Disabled Parking Sticker Application (wheelchair, severe mobility problems) - (07) 3253 4055 Mobility Allowance (Centrelink) - 13 27 17 OzCare Shopping and Transport Service (aged, frail aged or people with disabilities) - (07) 5595 2333 Taxi vouchers (travel concession - conditions apply) - (07) 3253 4954 Transcord (frail aged or people with disabilities) - (07) 5539 3733 Volunteering Gold Coast Transport Services – (07) 5521 0577 |
